Refund policy

We want you to shop with confidence. If there's a problem with your order, we're here to help.

As a marketplace, products are sold and fulfilled by independent vendors. While vendors are responsible for the products they sell, we oversee the return and refund process to ensure a fair outcome for both customers and vendors.

Return Window

You can request a return within 2 days of receiving your order.

Return requests made after this period may not be accepted.

Eligible Returns

You may be eligible for a return, replacement, exchange, or refund if:

You received the wrong item.
Your item arrived damaged or defective.
Your item is missing parts or accessories.
The item is significantly different from its description.
You received a different size from the one you ordered.

All return requests must be submitted through the app before any item is sent back.

Items That Cannot Be Returned

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged, defective, or incorrect:

Beauty, skincare, and personal care products that have been opened, used, or have a broken seal.
Underwear, swimwear, activewear, loungewear and other intimate wear where the hygiene seal has been removed or labels have been tampered with.
Earrings and other hygiene-sensitive items.

Items marked as Final Sale or Non-Returnable cannot be returned unless they are faulty or incorrect.

Original Condition

You are welcome to try on clothing and footwear as you would in a physical store. However, items must not be worn beyond trying them on, washed, altered, stained, or damaged.

To qualify for a return, all items must:

Be unused and unworn.
Be in the same condition as when received.
Have all original tags and labels attached.
Be returned with all original packaging and accessories, where applicable.

For example, shoes should be returned in their original shoe box.

If a returned item is received in an unsuitable condition or outside the return window, your return request may be declined. The item may be sent back to you, and you may be responsible for the return shipping costs.

How to Request a Return

To request a return:

Submit a return request through the app within 2 days of delivery.
Select the reason for your return.
Upload clear photos or videos showing the issue, where applicable.
Wait for approval before sending the item back.

Returns sent without prior approval through the app may not be accepted.

Return Review

Once your request is received, we will review it with the vendor.

We may ask for additional information before making a decision.

Return requests are usually reviewed within 1–3 business days.

Refunds

If your return is approved, you may receive:

A replacement item.
An exchange (where available).
Store credit.

Refunds are processed after the returned item has been received and inspected by the vendor.

Approved refunds are typically completed within 5–10 business days, depending on your payment provider.

Shipping Costs

If the return is due to a vendor or marketplace error (such as a wrong, damaged, or defective item), the return shipping cost will be covered.

If the return is approved for any other reason, the customer may be responsible for the return shipping cost unless the vendor states otherwise.

Original delivery fees are non-refundable unless the return is due to an error by the vendor or the marketplace.

Order Cancellations

Orders can only be cancelled before they have been processed or shipped.

Once an order has been shipped, it can no longer be cancelled and must follow the return process.

Final Decision

We are committed to resolving return and refund requests fairly.

Where a dispute arises between a customer and a vendor, the marketplace reserves the right to investigate the case and make the final decision.

Fraudulent or abusive return requests may be rejected.